System Information & Procedures

Welcome to SOODI.help! This page explains how our platform works for different user types.

Registered Customer

£0/month
  • Request quotes for services
  • Book handyman services
  • Post jobs (£5/job)
  • Leave reviews for traders
  • Track your bookings

Paid Customer

£30/month
  • Everything in Free Customer
  • Claim exclusive vouchers (max 3)
  • Emergency booking access (24/7)
  • Priority booking for handyman
  • 10 free job posts per month
  • Direct priority support

Trade Partner Plans

Free Trade

£0 + £5/job
  • Trade Profile
  • View available jobs
  • Request details (£5 per job)

Paid Trade Basic

£50/month
  • Everything in Free Trade
  • Trade Portal
  • 10 jobs details included per month
  • No per-job fees

Paid Trade Pro

£200/month
  • Everything in Basic Trade
  • Trade Public profile
  • 100 jobs included per month
  • 24/7 support

Job Board System

How It Works for Customers

  1. Post Job - Fill job details
  2. Pay (if needed) - Free pay £5, Premium 10 free
  3. Receive Applications - Traders apply
  4. Show Interest - Select up to 3 traders
  5. Hire - Mark job as hired
  6. Review - Leave a review

How It Works for Traders

  1. Get Approved - Register and get expertise approved
  2. Browse Jobs - View matching jobs
  3. Apply - Click "Apply Now"
  4. Wait for Interest - Customer shows interest
  5. Pay/Use Credit - Pay £5 or use credit
  6. Get Details - Receive customer contact info

Booking & Payment Workflow

Process Steps

  1. Submit Request - Customer submits request
  2. Email Confirmation - Receive email with details
  3. Quote Sent - Admin sends detailed quote
  4. Contract Signed - Sign digital contract
  5. Deposit Paid - 25% deposit via Stripe
  6. Work in Progress - Admin updates completion %
  7. Final Payment - 75% balance at 90%
  8. Review - Leave a review

Payment Terms

Important Payment Terms:
25% deposit required before work starts
75% remaining balance due at 90% completion
• Payments via Stripe
• Deposits refundable up to 48hrs

Handyman Booking

Standard Service
  • All customers can book
  • 25% deposit required (refundable up to 48hrs)
  • Response time: 24 hours within Greater London
  • Office hours - week days only

Emergency Booking

24/7 Service
Paid Customers ONLY! Upgrade: £30/month
  • Paid customers only - 24/7 service
  • £50 REFUNDABLE deposit
  • Response: 30-60 minutes in Greater London
  • 24/7 availability - 365 days a year

Voucher System

Discount
  • Paid customers only can claim
  • Max 3 vouchers per customer
  • Discount: 5% - 20% OFF
  • Code sent via email
  • Valid 30 days

Dispute Resolution

Process
  • Work not completed as agreed
  • Poor quality workmanship
  • Payment disputes
  • Communication breakdown

How to File: My Jobs ? "File Dispute" ? Submit

Review System

Feedback
  • Only customers can leave reviews
  • All reviews need admin approval
  • Rate 1-5 stars + comments
  • Approved reviews appear on homepage

Tracking System

Real-time Updates

Every booking receives a unique reference number. Track:

  • Current status (Pending, Confirmed, In Progress, Completed)
  • Payment status (Deposit Paid, Balance Due, Fully Paid)
  • Work progress percentage (0-100%)
  • ?? Assigned tradesperson
Lost your reference number?
Check "Booking Confirmation" email.
Contact Support if needed.

Coverage Area

London & Surrounding
London Coverage
?? Islington ?? Camden ?? Hackney ?? Haringey ?? City of London ?? Westminster
Outside Coverage? Contact us to check availability.

Contact & Support

Get in Touch

Phone

07706 636268

Email

info@soodi.help

WhatsApp

+44 7706 636268

Instagram

@soodi.help

London Coverage Map