System Information & Procedures

Welcome to SOODI.help! This page explains how our platform works for different user types.

Registered Customer

�0/month

Request quotes for services
Book handyman services
Post jobs (�5/job)
Leave reviews for traders
Track your bookings

Paid Customer

�30/month

Everything in Free Customer
Claim exclusive vouchers (max 3)
Emergency booking access (24/7)
Priority booking for handyman
10 free job posts per month
Direct priority support

Trade Partner Plans

Free Trade

�0 + �5/job

Trade Profile
View available jobs
Request details (�5 per job)

Paid Trade Basic

�50/month

Everything in Free Trade
Trade Portal
10 jobs details included per month
No per-job fees

Paid Trade Pro

�200/month

Everything in Basic Trade
Trade Public profile
100 jobs included per month
24/7 support

Job Board System

How It Works for Customers

Post Job - Fill job details
Pay (if needed) - Free pay �5, Premium 10 free
Receive Applications - Traders apply
Show Interest - Select up to 3 traders
Hire - Mark job as hired
Review - Leave a review

How It Works for Traders

Get Approved - Register and get expertise approved
Browse Jobs - View matching jobs
Apply - Click "Apply Now"
Wait for Interest - Customer shows interest
Pay/Use Credit - Pay �5 or use credit
Get Details - Receive customer contact info

Booking & Payment Workflow

Process Steps

Submit Request - Customer submits request
Email Confirmation - Receive email with details
Quote Sent - Admin sends detailed quote
Contract Signed - Sign digital contract
Deposit Paid - 25% deposit via Stripe
Work in Progress - Admin updates completion %
Final Payment - 75% balance at 90%
Review - Leave a review

Payment Terms

                        Important Payment Terms:

                        � 25% deposit required before work starts

                        � 75% remaining balance due at 90% completion

                        � Payments via Stripe

                        � Deposits refundable up to 48hrs

Handyman Booking

Standard Service

All customers can book
25% deposit required (refundable up to 48hrs)
Response time: 24 hours within Greater London
Office hours - week days only

Emergency Booking

24/7 Service

Paid Customers ONLY! Upgrade: �30/month

Paid customers only - 24/7 service
�50 REFUNDABLE deposit
Response: 30-60 minutes in Greater London
24/7 availability - 365 days a year

Voucher System

Discount

Paid customers only can claim
Max 3 vouchers per customer
Discount: 5% - 20% OFF
Code sent via email
Valid 30 days

Dispute Resolution

Process

Work not completed as agreed
Poor quality workmanship
Payment disputes
Communication breakdown

How to File: My Jobs ? "File Dispute" ? Submit

Review System

Feedback

Only customers can leave reviews
All reviews need admin approval
Rate 1-5 stars + comments
Approved reviews appear on homepage

Tracking System

Real-time Updates

Every booking receives a unique reference number. Track:

Current status (Pending, Confirmed, In Progress, Completed)
Payment status (Deposit Paid, Balance Due, Fully Paid)
Work progress percentage (0-100%)
?? Assigned tradesperson

Lost your reference number?
Check "Booking Confirmation" email.
Contact Support if needed.

Coverage Area

London & Surrounding

?? Islington ?? Camden ?? Hackney ?? Haringey ?? City of London ?? Westminster

Outside Coverage? Contact us to check availability.

Contact & Support

Get in Touch

Phone

07706 636268

Email

info@soodi.help

+44 7706 636268

Instagram

@soodi.help